Epicor Eagle eCommerce Integration Checklist (Products, Pricing, Inventory, Customers)
A practical Epicor Eagle integration checklist for B2B eCommerce: products, pricing, inventory, customers, orders, and cutover/monitoring steps.
For retailers and distributors running Epicor Eagle (opens in new tab), the ERP isn’t just a database—it’s the operational nervous system. Integrating Eagle with your eCommerce platform is a critical step in scaling your digital presence without exploding your manual workload.
Use this checklist to ensure your integration covers the essential data domains and avoids common pitfalls.
Pre-Flight: Source of Truth Decisions
Before you map a single field, you must decide which system “owns” each piece of data.
- Product Master: Does Eagle own all attributes, or do you enrich in a PIM or the eCommerce CMS?
- Customer Pricing: Will you calculate price in the storefront or fetch it in real-time from Eagle?
- Order Status: How do Eagle fulfillment steps map to the customer-facing order history?
Integration Checklist by Domain
1. Products and Attributes
- Canonical SKU
- Ensure a 1:1 match between Eagle Part Numbers and Storefront SKUs.
- UOM Conversions
- Map Eagle Units of Measure (Each, Case, Box) to sellable web units.
- Assortment Rules
- Tag items in Eagle that should (or should not) be visible online.
2. Pricing and Availability
- Customer-Specific Pricing
- Support Eagle price levels and contract pricing rules.
- Live Inventory
- Define which Eagle "Store" or "Warehouse" quantities are sellable online.
- Backorder Rules
- Decide if the web store allows checkout for items out of stock in Eagle.
3. Customers and Accounts
- Account Sync
- Map Eagle Customer IDs to web user accounts.
- Credit/Terms
- Reflect Eagle credit holds or "On Account" payment options in the checkout.
- Address Book
- Sync ship-to addresses between Eagle and the web profile.
4. Orders and Fulfillment
- Automated Injection
- Orders flow from the web directly into Eagle as Quotes or Orders.
- Tax and Shipping
- Ensure web-calculated totals match Eagle's internal audit requirements.
- Status Mapping
- Map Eagle statuses (Picked, Shipped, Invoiced) to web notifications.
Cutover and Monitoring
- Dry Run: Test the end-to-end flow with a subset of SKUs and test customer accounts.
- Reconciliation: Run a nightly report comparing web sales to Eagle order totals.
- Observability: Set up alerts for sync failures or data drift (e.g., pricing mismatches). iPaaS platforms like Celigo (opens in new tab) are commonly used to orchestrate and monitor these data flows between Eagle and your storefront.
Ready to automate your Epicor Eagle operations? Contact our strategy team today.
Explore more in our ERP Integration Hub — resources for Epicor, Prophet 21, NetSuite, and B2B ecommerce data sync.