Our Delivery Framework
Discover → Build → Operate → Scale
A proven, repeatable framework for delivering complex ecommerce. Every engagement follows the same four phases — adapted to your timeline, your systems, and your goals.
Four phases. One framework. Predictable results.
Whether it's a 6-week migration or a multi-year managed engagement, every project moves through these phases.
Discover
1–2 weeks
Build
4–12 weeks
Operate
Ongoing
Scale
As needed
Discover
1–2 weeks
Build
4–12 weeks
Operate
Ongoing
Scale
As needed
Discover
1–2 weeks
Activities
- Stakeholder interviews
- Architecture review
- Integration mapping
- Performance baseline
Artifacts
- Operations Diagnostic Report
- Prioritized Backlog
- Architecture Diagram
Governance
- Kickoff workshop
- Daily standups begin
Build
4–12 weeks
Activities
- Sprint-based delivery
- Integration development
- Migration execution
- QA automation
Artifacts
- Working software increments
- Test suites
- Deployment pipelines
Governance
- Sprint reviews
- Weekly status reports
- Executive check-ins
Operate
Ongoing
Activities
- Managed services
- Performance monitoring
- Proactive optimization
- Incident response
Artifacts
- Monthly performance reports
- SLA dashboards
- Optimization recommendations
Governance
- Monthly business reviews
- Quarterly roadmap planning
Scale
As needed
Activities
- AI agent deployment
- New channel launch
- International expansion
- PIM implementation
Artifacts
- Scaled architecture docs
- Automation playbooks
- Growth roadmaps
Governance
- Quarterly strategy sessions
- Annual planning
How our teams operate
No org charts. No bench-warming overhead. Every engagement is built around four operating principles that keep things fast, lean, and accountable.
Named accountability
Every workstream has a named owner. You always know exactly who's responsible for architecture decisions, delivery timelines, and business outcomes — no committees, no ambiguity.
Deep domain expertise
15+ years and 500+ projects in B2B ecommerce, ERP integration, and complex commerce. We've seen the edge cases your team hasn't hit yet — and we know how to handle them.
Right-sized teams
You get exactly the capacity the project demands — no more, no less. We scale up for build sprints and scale down for steady-state, so you never pay for idle seats.
Continuous operations
The team that builds it runs it. No handoff to a generic support desk after launch. Your team carries full context from day one through long-term operations and growth.
Communication you can count on
No black boxes. No status surprises. Every engagement follows a structured communication cadence.
Daily
Async standups in your project channel
Weekly
Status report + 30-min sync call
Bi-weekly
Sprint review + live demo
Monthly
Business review with stakeholder metrics
Quarterly
Roadmap planning + strategy alignment
Governance & escalation
Every engagement has a defined escalation path from day one.
Tier 1
Assigned Team
Your dedicated team handles issues directly with same-day response.
Same-day response
Tier 2
Architect + PM
Solution architect and project manager engage for complex or time-sensitive issues.
4-hour response
Tier 3
Executive Escalation
Leadership steps in for critical blockers requiring immediate executive attention.
2-hour response
Support tiers at a glance
After launch, choose the partnership level that fits your pace.
Core
- Business-hours support coverage
- Monthly maintenance & security patches
- Quarterly performance reviews
Growth
- Extended support hours + priority queue
- Proactive monitoring & optimization
- Dedicated development hours each month
Enterprise
- 24/7 critical-issue coverage
- Named solution architect on retainer
- Strategic roadmap partnership + executive sponsor
What you can expect
Clear commitments that hold us accountable — and give you confidence from day one.
Transparent pricing
No surprise invoices. You'll know what you're paying, what you're getting, and when — before any work begins.
Documented decisions
Every architectural choice is recorded with context and rationale. Six months from now, you'll know exactly why each decision was made.
Your code, your platform
No vendor lock-in to Creatuity. You own your codebase, your infrastructure, and your data — always.
Proactive communication
We flag risks before they become problems. You'll hear about potential issues early — with a plan to address them.
Ready to see how it works for your business?
Every engagement starts with Discovery. In 1–2 weeks, you'll have a diagnostic report, prioritized backlog, and a clear path forward.